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About River Rock Pool, Inc.
Our pools are built with the highest integrity, quality equipment, materials and craftsmanship available.
At River Rock Pools, Inc., our customers are our most valuable asset. We strive to exceed your expectations and provide you with the backyard paradise you have always dreamed of.
We build your pool your way!
Contact us to begin designing your swimming pool today.
Products and Services
Organizations and Associations
APSP – “THE ASSOCIATION OF POOL & SPA PROFESSIONALS”
The APSP is the world’s largest international trade association representing the swimming pool, spa, hot tub and recreational water industries. APSP is the leading industry advocate promoting professional best practices through education, industry standards, and safety.
APSP members adhere to a code of ethics in business and technical practices and share a strong commitment to the safe, healthful, and enjoyable use of industry products.
The APSP effectively replaced another well-known industry organization known as “National Pool and Spa Institute” or NSPI in 2006.
More information at The Association of Pool & Spa Professionals
APSP Member Code of Ethics
All members of The Association of Pool & Spa Professionals agree to be dedicated to and to comply with the following ethical principles and policies:
- To contribute to the health, safety, and welfare of the public in the design, manufacture, installation, maintenance and operation of swimming pools, spas and hot tubs by complying with all applicable laws, ordinances or regulations and refraining from engaging in fraudulent or deceptive acts or practices.
- To hold all necessary federal, state and local licenses, registrations and permits.
- To hold legally required liability insurance, workers’ compensation insurance, and bonding.
- To respect and not infringe upon the intellectual property rights of others and to refrain from using the property of others without their prior, written consent.
- To advertise products, services, and prices truthfully and consistently with all federal, state and local advertising practices requirements.
- To establish prices in a manner that does not involve collusion with a competitor and to clearly communicate such prices to potential customers or clients prior to providing such products or services.
- To provide written sales agreements when such are requested by customers or required by law.
- To comply with the terms of all agreements, oral or written, regarding the provision of products or services.
- To respond to any consumer complaints made to any governmental authority, Better Business Bureau or equivalent nongovernmental authority.
- To exclude from company ownership or senior management any person or entity who or which, within the past three (3) years, has been convicted of or pleaded no contest (or its equivalent) to any felony or other crime involving business or financial practices.
- To use the APSP name, logo and other intellectual property only when and as permitted by APSP, and to cease all such use upon suspension from or termination of membership in APSP.
- To file a complaint with APSP regarding a potential violation of this Code of Ethics only when in possession of credible evidence of such potential violation.
- To cooperate fully with any APSP investigation of a potential violation of this Code of Ethics.
- To encourage utilization of APSP educational offerings as a means of enhancing the professional skills and business integrity of APSP members and their employees.
BBB – “BETTER BUSINESS BUREAU”
The BBB is a private, non-profit organization whose mission is to promote and foster the highest ethical standards between companies and their customers in the areas of:
Honesty In Advertising
Honest Business Practices
Reliable Complaint Handling Procedures
Examples of services provided by the BBB are Business Reliability Reports, Dispute Resolution, Truth-in-Advertising, Consumer and Business Education and Charity Review.
To be a member of the BBB, an applicant must:
- Be invited to apply for membership by a staff person or Director of the Bureau.
- Be actively engaged in business, in the BBB’s service area, for no less than 6 months.
- Supply background information about the company, its principals or other information deemed essential to the BBB.
- Cooperate with the BBB’s activities and efforts to promote voluntary self-regulation within the business industry.
- Adhere to established BBB standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBBOnLine Reliability logo, and cooperate with the BBB in matters relating thereto.
- Promptly respond to any and all complaints forwarded by the BBB, and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices.
- Comply with any decisions rendered through the Bureau’s or an alternative provider’s binding arbitration program.
- Eliminate the underlying causes of patterns of consumer complaints that the BBB may call to the company’s attention.
- Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
- Be free from any governmental action concerning the marketplace and its customers that demonstrate a significant failure of the company to support the principals and purposes of the BBB.
- Support the principles and purposes of the BBB and not engage in any activity that reflects unfavorably on the BBB and its members.
- Refrain from using the name or logo of the BBB for commercial, sales or advertising purposes in any manner not specifically authorized in writing by the BBB.
- Promptly notify the Bureau of any changes in ownership, licensing status, addresses, telephone numbers, website and any other information deemed necessary by the Bureau.
- Fulfill all licensing and bonding requirements of an applicable city, county, state and federal agencies and authorities, and provide license numbers upon application for BBB membership and provide periodic updates on request of the BBB.
Businesses earning the right to be included in this organization have a strong reputation of taking care of their customers. More information at Better Business Bureau
JANDY PRO-EDGE BUILDER
The Jandy “Pro-Edge” designation is reserved for a select few Jandy dealers who meet strict requirements for capability, reputation and customer satisfaction. Most Jandy equipment (pumps, filters, heaters, etc.) that is installed by an official Jandy Pro-Edge builder receives a three-year warranty instead of the normal one-year warranty.
Jandy® pool and spa products are designed to let you spend time enjoying your pool and spa, rather than maintaining it. From their award-winning control systems and pool and spa heaters to waterfalls, automatic cleaners, and more Jandy® products offer the convenience, performance and advanced technology you demand.
Zodiac is a leading global manufacturer of differentiated pool and spa products. With a rich heritage of innovation excellence, they develop some of the world’s leading products that afford our customers a better life. Whether through their best-in-class products or through their industry-leading dealer loyalty program, Zodiac is the provider of choice for millions of people worldwide.
View Our Gallery Of Work
Whether you're looking for something "simple and budget-friendly" or a world-class, exotic backyard resort, we’ve got the talent and experience to make your backyard remarkable.